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Client Services

Privacy Policy

IBELIS CORPORATION (aka "ERASMO"), respects about your privacy and wants you to be familiar with how we collect, use and disclose information as we take your privacy very seriously. We are committed to complying with all data protection/privacy laws as are applicable to us. Our Privacy Policy below applies to your use of the ERASMO.GLOBAL website and co-branded versions of the website located at URLs that resolve to the domain name ERASMO.GLOBAL (the "Website" or "Site") and ERASMO Bot, a Facebook Messenger Bot. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it.

By visiting our Site, submitting information, using our services, and/or purchasing any products on our Website, you acknowledge that you accept the practices and policies outlined in the then current Privacy Policy and our Terms and Conditions. You should review this Policy every time you use the Website to satisfy yourself that you are happy with it. References in this Privacy Policy to "we," "us" and "ERASMO" are to Cong Ty TNHH IBELIS (doing business as ERASMO); and references to "your" or "you" include anyone who uses our Site and/or services and/or purchases products from our Site. If you do not agree with this Privacy Policy, please do not use our Site.

 

INFORMATION COLLECTED

We get, save and handle your information to complete your purchase and to contact you to provide advancing services from ERASMO. When you choose to use these additional features, we may require you to provide additional personal information including title, name and gender, date of birth, email address, delivery address, phone contact, payment method, payment card or bank account details. We will utilize your data to submit to an order and reply all your request via website. Furthermore, we will collect this information to control your ERASMO account after your first purchase; check and make online purchases, manage data input from the web; to enhance our service quality for giving satisfaction to clients; to identify all users and extend services by sending to a customer more deals information.

We collect three types of information from you: i) information that you provide to us; ii) information we collect or receive from others; and iii) information that is derived through automated tracking mechanisms and technology.

We collect information when you purchase online or update your account after your first purchase, log-in, place an order, communicate with our customer service representatives, opt-in to receive our e-mails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey or join our social networking sites. We may also collect information from you through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, title, name and gender, date of birth, email address, delivery address and phone contact).

We may update and supplement personally identifiable information that we have collected directly from you with other information that we obtain from third parties. In addition, we may obtain personally identifiable information about individuals who are not yet users of our Site. When we associate information that we obtain from third parties with personally identifiable information that we have collected under this Privacy Policy, we will treat the acquired information in the same way we treat the information that we collected ourselves and, except as set forth in this Privacy Policy, the information will not be shared with third parties.

We will provide your name and shipping address to transportation services to be able to deliver the products you purchase from us. We also provide an option at the time of payment to pay online payment. This process is processed by VNPAY using the highest security technology available.

We may collect information through automated tracking mechanisms and technology to make our Site more interesting and useful to you and for various purposes related to our business. For instance, when you come to our Site, we may collect information about your computer, including where available your IP address, operating system and browser type. Such information may be used for system administration and to analyze the frequency with which visitors to our Site visit various parts of our sites; and we may combine such information with personally identifiable information.

We also use "cookies," Web beacons, and other tracking technologies. Cookies are small data files that are automatically stored on the hard disk of your Terminal (i.e computer, tablet, smartphone, etc.) when you visit our Website. Cookies are used to track the pages of the websites you have visited and do not retain any personally identifiable information such as your name, address or any credit/debit card information. We may use cookies to, among other things, enable you to use certain Website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our Website, speed up your searches, track your orders, and monitor and maintain information about your general Internet usage and use of our Website. Cookies help us to improve our Website and to deliver a better and more customized service. They allow us to customize our Website according to your individual interests. We will inform you of our use of cookies through an information banner appearing at the top or bottom of the page on our ERASMO Website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to use some or all of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site. By using our ERASMO Website, you consent to our placement of cookies on your computer. Please visit the Cookies Policy page to learn more about them.


We only keep customer data within time of the requirement of law or for the purpose of using these information. Customer's personal data will be stored until receiving your request for cancellation or you can login to your account and do it by yourself.
ERASMO website conditions, terms, and information are managed by Vietnamese Law and Vietnam court to be adjudged.

 

HOW WE USE YOUR INFORMATION

Personal data you provide and/or we collect will be kept by ERASMO and/or its affiliated companies for, among other things: i. the performance and enforcement of the purchase and sale contract over the products you have purchased, or of any other contract between you and us; ii. attending to your requests, and; iii. providing you with information about ERASMO products or of any other company belonging to ERASMO and its affiliates, sending commercial communications by e-mail and/or by any other equivalent electronic communication means (such as SMS), and/or by other means of communication. You can change your preference in respect to receiving such communications by contacting us at support@erasmo.global to change your preferences. You can stop receiving ERASMO'S newsletter by accessing the Newsletter email and click the unsubscribe (opt-out) link. iv. If you choose to pay online, all payments are processed by VNPAY and we may also add PayPal as an alternative mode of payment for international customers and we will never store your PAYMENT DATA (i.e. credit / debit card data) in our systems.

You payment information is handled directly by VNPAY or PayPal according to the main standards of confidentiality and security of credit and debit cards, in compliance with Payment Card Industry Data Security Standard (PCI DSS). We also maintain a record of your purchases made on our Website. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. To fulfill the purposes above, we disclose the information that you have provided to us to CONG TY TNHH IBELIS, 70 Hoang Dieu, District 4, Ho Chi Minh City (Vietnam). We may also disclose this information to third party processors, fulfillment centers, financial institutions or other third party service providers who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs) or as necessary to process your purchases. By providing information in this Website or otherwise to us, you expressly authorize us to disclose and process your information as described.

We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand Website usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site, operate various features available on the Site, send e-mails, analyze data, and provide search results and links. Also, we may share personally identifiable or other information with our parent companies, subsidiaries, divisions, affiliates, consultants, contractors and sub-contractors. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

ERASMO may disclose personally identifiable information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public. You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.

 

HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and our internal systems. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

 

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES

We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive e-mail or other communications from us in the account area or by sending an e-mail to support@erasmo.global

 

FACEBOOK PERMISSIONS ASKED BY ERASMO

ERASMO may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

 

BASIC INFORMATION

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

 

E-MAIL CHOICE/OPT-OUT

If any user who receives an e-mail from the Site would prefer not to receive such communications in the future, [he or she] can do so by following the instructions in the e-mails. In addition, at any time you may access the Newsletter section on the Site and choose to unsubscribe (opt-out) or send an e-mail to support@erasmo.global. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

 

CHILDREN'S PRIVACY

We do not knowingly collect any personal information from children under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

 

DISCLAIMER TO SECURITY

By consenting to the Terms and Conditions of the Site and the Privacy Policy, you acknowledge that no data transmission over the Internet is completely secure. Although we have implemented reasonable technical and organizational measures according to our written information security policy, we cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

 

LINKS TO OTHER WEBSITES

To enhance your shopping experience, our Website may include links to other sites. Those websites will have their own privacy policies that you may wish to review. ERASMO has no responsibility for these linked websites.

 

PRIVACY POLICY UPDATES

We may update our Privacy Policy from time to time. Whenever we make a change, we will post the updated Policy at this Site and we encourage you to check our Policy periodically. If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our Prior Policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our Privacy Policy, please contact us at: support@erasmo.global


This Privacy Policy is effective as of May 7th, 2020.